Clydesdale Bank Plc
Financial Ombudsman decision DRN-4628211 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
unable to access his accounts via online bankingIdentity checks and access
about the way Clydesdale Bank plc, trading as Virgin Money, (‘Virgin’) handled his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4628211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.