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Melton Mowbray Building Society

Financial Ombudsman decision DRN-4626817 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr T complains about the way that Melton Mowbray Building Society dealt with him over its calculations in respect of the closing balance on his account.Account closed or refused

I do think that its dealings with the calculation of the closing balance of the account did cause him extra distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4626817.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.