Barclays Bank Plc
Financial Ombudsman decision DRN-4625686 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mrs E is unhappy with Barclays Bank UK PLC. Barclays had been asked by the estate to pay any bills from the late Mrs E’s bank account.Bereavement and power of attorney
I don’t think Barclays acted fairly or reasonably in this case either. It didn’t carry out an instruction at the time and I’ve not seen enough evidence that shows it made the position clear to the estate.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4625686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.