HSBC UK Bank Plc
Financial Ombudsman decision DRN-4625261 Not upheld
Not upheldoutcome, as published by the Ombudsman
£901redress stated in the decision
Tue Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr M complains that HSBC UK Bank Plc Ltd won’t refund money he lost when he was a victim of a scam.APP scam refund refused
The only possible option for recovery here, given the payments were made by debit card, would have been via a chargeback claim.Card dispute or chargeback
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4625261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.