MONZO BANK LIMITED
Financial Ombudsman decision DRN-4624658 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Mrs R is unhappy with the service she’s received from Monzo Bank Ltd surrounding a request she made to close her account.Account closed or refused
Monzo must also remove any adverse credit file reporting they might be making regarding Mrs R’s account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4624658.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.