Barclays Bank UK PLC

Financial Ombudsman decision DRN-4620920 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC went back on an agreement it made with him to change his mortgage payment basis to ‘interest only.’Mortgage administration

Mr A says the impact of Barclays’ error was particularly significant because he is a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4620920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.