MONZO BANK LIMITED
Financial Ombudsman decision DRN-4619993 Upheld
Upheldoutcome, as published by the Ombudsman
£2,939redress stated in the decision
Tue Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Monzo removed a digit without Mr I’s consent. In effect, they processed a payment which Mr I didn’t instruct them to make as they changed the account number to an eight digit account number.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4619993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.