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American Express Services Europe Limited
Financial Ombudsman decision DRN-4619414 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Amex also decided to close Mr G’s account.Account closed or refused
Mr G complains that American Express Services Europe Limited (AESEL) (Amex) unfairly registered a marker about him at Cifas, the national fraud database.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4619414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.