National Westminster Bank Plc

Financial Ombudsman decision DRN-4617998 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss T is unhappy that National Westminster Bank Plc (“NatWest”) consider her to have an outstanding balance which she feels she’s repaid and didn’t provide accurate statements to her about her outstanding balance.Charges and fees

Miss T responded and explained that she remained unhappy with how NatWest had handled this matter, including the inaccuracy of their accountingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4617998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.