Barclays Bank UK PLC

Financial Ombudsman decision DRN-4616093 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Fri Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs O’s complaint is about a mortgage they have with Barclays Bank UK PLC.Mortgage administration

Barclays offered compensation of £700 in total for its handling of matters after Mr and Mrs O went back to it following receipt of the DSAR information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4616093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.