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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4615282 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs T complains that Tesco Personal Finance PLC (“Tesco”) didn’t fairly respond to her claim under Section 75 of the Consumer Credit Act 1974 (“the CCA”) relating to a payment she made when making a purchase using her credit card.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4615282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.