National Westminster Bank Plc

Financial Ombudsman decision DRN-4610794 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

the payment was blocked by NatWest’s fraud prevention systemFunds blocked or frozen

the service Mr K received on the phone was below the standard it expects from its staffService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4610794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.