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Nationwide Building Society
Financial Ombudsman decision DRN-4610721 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr W, Mrs W, and Miss W complain that Nationwide Building Society have declined their application to remove Mr W from a mortgage he holds jointly with Mrs W, and add their daughter Miss W.Mortgage administration
Mr W complained to Nationwide about the outcome of the application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4610721.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.