Santander UK Plc
Financial Ombudsman decision DRN-4609365 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sat Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs M and Mr M complain Santander UK Plc declined their application to port their mortgage to a new property.Mortgage administration
They also complained about the time it took Santander to respond to their requests for information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4609365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.