Clydesdale Bank Plc
Financial Ombudsman decision DRN-4609314 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
incorrectly told that the interest rate would automatically track and increase with the Bank of England base rateInterest and rates
the information given to Mr P by Virgin in branch, and also in their subsequent letterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4609314.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.