Metro Bank PLC

Financial Ombudsman decision DRN-4608562 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr B has complained Metro Bank PLC, trading as RateSetter, is asking him to repay a personal loan he didn’t take out.Unauthorised transaction

Remove all data about this credit agreement from Mr B’s credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4608562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.