National Westminster Bank Plc

Financial Ombudsman decision DRN-4607973 Upheld

Upheldoutcome, as published by the Ombudsman

£64redress stated in the decision

Tue Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The complaint ... complain about the service that they received from National Westminster Bank Plc. In particular, they complain that it took an unreasonable amount of time to release E’s funds and didn’t return E’s trust deed.Account closed or refused

NatWest accepted that its communications about what would be needed to close the current account could have been clearer.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4607973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.