Bank of Scotland Plc

Financial Ombudsman decision DRN-4607796 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

He says that Halifax didn’t do enough to protect him when he became the victim of a scam and would like to refund him the money he has lost as a result.APP scam refund refused

while Mr W says he was a vulnerable individualSupport for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4607796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.