National Westminster Bank Plc

Financial Ombudsman decision DRN-4605131 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains National Westminster Bank Plc (“NatWest”) closed his account without properly notifying him.Account closed or refused

Mr S says he found it difficult to find out what had happened and experienced poor service when trying to call NatWest.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4605131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.