Santander UK Plc
Financial Ombudsman decision DRN-4602846 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr C complains that, because of a mistake made by Santander UK Plc, he wasn’t able to use the overpayments facility on his mortgage.Mortgage administration
Santander made a mistake in not telling Mr C promptly and clearly, in July 2023, that it did not intend to allow him to backdate any overpayment to 2022Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4602846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.