Barclays Bank UK PLC

Financial Ombudsman decision DRN-4601153 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays Bank UK PLC wouldn’t allow his mortgage application to complete in November 2022 as it said the mortgage offer expired in September 2022.Mortgage administration

A complaint was immediately raised with Barclays and, as a response hadn’t been received, Mr L referred that complaint to us on 21 January 2023.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4601153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.