Barclays Bank UK PLC

Financial Ombudsman decision DRN-4601123 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Barclays sent a final response to the complaint in July 2023. It agreed that it had taken longer than it should have to review Mr I’s claim and it paid him £75 compensation for the upset and inconvenience these delays had caused. It said it had initiated a chargeback for all three payments that Z had debited but explained there was no guarantee they would succeed.Card dispute or chargeback

Mr I complains that Barclays Bank UK PLC has delayed in helping him obtain a refund for a payment he made using his credit card.Payment delayed or failed

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4601123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.