Lloyds Bank PLC

Financial Ombudsman decision DRN-4597719 Upheld

Upheldoutcome, as published by the Ombudsman

£652redress stated in the decision

Thu Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

This resulted in interest being charged on Mr L’s balance straightaway.Charges and fees

Mr L remained unhappy and brough his complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.