Barclays Bank UK PLC

Financial Ombudsman decision DRN-4597372 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

their account with Barclays had been closed without noticeAccount closed or refused

It had incorrectly told Mr J that it could reopen O’s account when this wasn’t trueComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.