Vanquis Bank Limited

Financial Ombudsman decision DRN-4597230 Upheld

Upheldoutcome, as published by the Ombudsman

£3,950redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

Mr S complains Vanquis Bank Limited has failed to respond fairly to a claim he brought under section 75 of the Consumer Credit Act 1974 (“CCA”).Card dispute or chargeback

Mr S says CM also told him they would claim compensation for him in relation to the mis-sale of the timeshare.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.