National Westminster Bank Plc

Financial Ombudsman decision DRN-4594856 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Over the next two days Miss O tried to make the payment on several occasions, but it was blocked by NatWest each time.Funds blocked or frozen

how NatWest handled Miss O’s complaint falls under complaint handling, and this isn’t an activity regulated by the Financial Conduct Authority.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4594856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.