Barclays Bank UK PLC

Financial Ombudsman decision DRN-4594242 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Barclays should engage positively with any reasonable forbearance requests Mr H makes whilst he is trying to resolve the issue and redeem the mortgage balance.Treatment in financial difficulty

Barclays Bank UK PLC destroyed original documents he sent them in relation to the ownership of his property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4594242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.