Bank of Scotland Plc

Financial Ombudsman decision DRN-4593259 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr H has raised multiple complaints to Bank of Scotland on D’s behalf over the years. Bank of Scotland has issued final responses going back several years that detail the technical issues D’s experienced.Complaint handling

D complains about longstanding problems operating its business current accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4593259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.