HSBC UK Bank Plc
Financial Ombudsman decision DRN-4593046 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr F was struggling with his finances. And although HSBC have pointed out some of his spending may not have been on what they consider to be essential spending, ultimately I’m satisfied Mr F was showing signs of financial difficulties and HSBC didn’t do anything to support him.Treatment in financial difficulty
unfairly charged him unarranged overdraft feesCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4593046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.