Nottingham Building Society

Financial Ombudsman decision DRN-4592303 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£6,500redress stated in the decision

Wed Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

allowed her estranged husband to withdraw all of the money from their joint accountUnauthorised transaction

NBS didn’t follow its procedure which in turn meant Miss P’s husband was able to obtain a new passbook and withdraw the moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4592303.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.