Landmark Mortgages Limited

Financial Ombudsman decision DRN-4590030 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Landmark offered to pay Miss K £250 compensation. It said that it had amended her credit file to remove the record of the July missed payment.Credit file reporting

Landmark Mortgages Limited handled a problem with payments made to the unsecured loan linked to her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4590030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.