Yorkshire Building Society

Financial Ombudsman decision DRN-4588889 Not upheld

Not upheldoutcome, as published by the Ombudsman

£330redress stated in the decision

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Has applied the wrong margin to the tracker interest rate product on his mortgage.Interest and rates

YBS said that Mr S’s mortgage had not correctly tracked the base rate by a margin of 0.89%.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4588889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.