Lloyds Bank PLC

Financial Ombudsman decision DRN-4588230 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr and Mrs C complain that Lloyds Bank PLC unfairly declined to extend the term of their mortgage.Mortgage administration

A team within Lloyds that considers support for vulnerable customers reviewed the matter and the outcome didn’t change.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4588230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.