Revolut Limited

Financial Ombudsman decision DRN-4587813 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms V complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it.APP scam refund refused

He also commented that even though Ms V was particularly vulnerable to being scammed, Revolut didn’t know that and couldn’t have made any adjustments to her exceptional circumstances.Support for vulnerable customers

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4587813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.