Barclays Bank UK PLC

Financial Ombudsman decision DRN-4587490 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

didn’t initially update Mr C’s credit file even though it should have done soCredit file reporting

fraudulent activity on his cardCard dispute or chargeback

Barclaycard also accepted that it took too long to look into Mr C’s claimComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4587490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.