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London Community Credit Union Limited

Financial Ombudsman decision DRN-4586350 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

failed to cancel her card on two occasions, resulting in fraudulent payments being taken from her accountCard dispute or chargeback

there was a significant delay in doing so. She reported her dispute in May 2023 – yet it didn’t refund her until September 2023Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4586350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.