Santander UK Plc
Financial Ombudsman decision DRN-4583141 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr and Mrs B have complained that their mortgage they hold with Santander UK Plc moved to a reversionary rate from 2 August 2023 as they say they were told it would remain on a fixed rate until the end of the mortgage term.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4583141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.