National Westminster Bank Plc

Financial Ombudsman decision DRN-4580460 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr and Mrs A complain that National Westminster Bank Plc unfairly closed their joint current accountAccount closed or refused

the transfer was not made until 22 November 2022. The bank accepts that this was due to an error on its part.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4580460.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.