Santander UK Plc
Financial Ombudsman decision DRN-4580260 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander has agreed to reduce the principal debt back to £1400 by removing some of the chargesCharges and fees
Ms M complains Santander UK Plc treated her unfairly when it defaulted her account. To resolve matters, she’d like the default removed from her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4580260.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.