Lloyds Bank PLC

Financial Ombudsman decision DRN-4579288 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr R has complained about what happened when Lloyds Bank PLC closed his account.Account closed or refused

Lloyds acknowledged that Mr R had been misadvised, and that he should have been told that the decision to close the count was final, and spending on it wouldn’t keep it open.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4579288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.