Zopa Limited

Financial Ombudsman decision DRN-4578023 Not upheld

Not upheldoutcome, as published by the Ombudsman

£308redress stated in the decision

Fri Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr W complains that Zopa Bank Limited (“Zopa”) owes him money following the early settlement of his hire purchase agreement with them.Mortgage administration

Zopa said that Mr W should contact his insurer if he wanted the payment of £308.14 to be returned to him. Zopa did though offer Mr W £25 for poor service, as they hadn’t contacted him to discuss his complaint as promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4578023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.