HSBC UK Bank Plc
Financial Ombudsman decision DRN-4577643 Upheld
Upheldoutcome, as published by the Ombudsman
£4,073redress stated in the decision
Thu Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC then blocked F’s account in order to carry out a review.Funds blocked or frozen
Mr S contacted HSBC to find out what was going on, but HSBC wouldn’t tell him what it was doing, so he complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4577643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.