Nationwide Building Society

Financial Ombudsman decision DRN-4576566 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

She said that she missed out on the interest rate she wanted because of the way Nationwide dealt with her.Interest and rates

Miss M complains about the way that Nationwide Building Society handled her application to take additional borrowing on her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4576566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.