Barclays Bank UK PLC

Financial Ombudsman decision DRN-4575646 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Barclays’ lack of guidance about what it was and was not prepared to release resulted in delays and some unnecessary steps to be taken by Mr L to gain information to help him to direct R.Complaint handling

Mr L complains on behalf of his business, R, that Barclays Bank UK PLC has not provided copies of past correspondence, details of bank mandates, and some older bank statements that he has requested via a subject access request.Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4575646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.