Bank of Scotland Plc

Financial Ombudsman decision DRN-4568731 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

action taken over his mortgage arrears by Bank of Scotland plc trading as HalifaxTreatment in financial difficulty

He has also made us aware of the impact legal proceedings to gain possession could have on vulnerable family members.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4568731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.