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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-4567723 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
looking into the handling of the payment of the additional amounts owed by borrowers who had experienced financial difficultiesTreatment in financial difficulty
She questioned why it was so high and was told about the fees and additional interest balance.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4567723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.