Barclays Bank Plc
Financial Ombudsman decision DRN-4566598 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Data and privacy
In the Ombudsman’s words
The complaint Mr and Mrs M have complained that Barclays UK Bank PLC (“Barclays”) mis-sold them a fee-paying Tech Pack.Product mis-sold
Mr and Mrs M have also complained that Barclays did not comply with a Data Subject Access Request (DSAR).Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4566598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.