Fluent Money Limited

Financial Ombudsman decision DRN-4566029 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

I consider it was reasonable for Mr and Mrs C to understand that they would not need to pay anything to the solicitor in respect of the remortgage.Product mis-sold

The complaint Mr and Mrs C complain about the way that Fluent Money dealt with them when it acted as mortgage brokers for them during a mortgage application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4566029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.