Tandem Motor Finance Limited

Financial Ombudsman decision DRN-4565277 Upheld

Upheldoutcome, as published by the Ombudsman

£2,390redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr O complains that a car acquired with finance from Tandem Motor Finance Limited (“TMF”) wasn’t of satisfactory quality.Product mis-sold

TMF wasn’t able to respond to Mr O’s complaint within 8 weeks so he brought his complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4565277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.