Barclays Bank UK PLC

Financial Ombudsman decision DRN-4563432 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

A complains that Barclays Bank UK PLC closed its account without notice or reason.Account closed or refused

Barclays have said they contacted A by phone on 22, 25 and 26 July 2022 and left messages. Barclays says A didn’t provide the information to Barclays.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4563432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.